Transportation to Hospital Appointments UK — 365 Group
Getting to a hospital appointment should be the least of your worries.
Whether you're managing a long-term condition, recovering from surgery, or simply can't use standard transport due to a mobility issue or medical need — the journey matters as much as the destination. At 365 Group, we've built our entire service around one belief: every patient deserves to arrive safely, on time, and with dignity intact.
Why Getting to Hospital is Harder Than It Should Be
Across the UK, millions of patients struggle with transportation to hospital appointments every year. NHS non-emergency patient transport (NEPTS) has strict eligibility criteria — and following the April 2025 rule changes, even more patients now find themselves without a funded option. Research shows that 39% of patients have missed or cancelled hospital appointments purely because they couldn't arrange or afford transport.
For elderly patients, those with disabilities, or anyone recovering from a procedure, that missed appointment isn't just inconvenient. It can delay diagnosis, interrupt treatment, and quietly worsen outcomes that proper care could have prevented.
The gap between who needs transport and who qualifies for it is real. 365 Group exists to close that gap.
Professional Patient Transport to Hospital Appointments — Across the UK
Based in Barnsley, South Yorkshire, 365 Group provides specialist patient transport services to NHS trusts, private hospitals, care homes, and individual patients across the UK. We are a trusted healthcare services provider operating 24 hours a day, 365 days a year — because medical need doesn't follow a nine-to-five schedule.
Our transportation to hospital appointments service is designed for patients who need more than a taxi but don't require a blue-light ambulance. That means:
- Patients with limited mobility who need a wheelchair-accessible vehicle
- Individuals with complex medical needs requiring clinical supervision during travel
- Post-surgical patients transferring from hospital to home or between facilities
- People attending regular outpatient appointments — dialysis, chemotherapy, physiotherapy, and more
- Patients with mental health conditions who require a secure, calm, and controlled journey
Every vehicle in our fleet is fully equipped and staffed by trained professionals who understand both clinical safety and human compassion.
Our Hospital Transport Services
Non-Emergency Patient Transport (NEPT)
Our non-emergency patient transport service covers planned journeys to outpatient appointments, GP referrals, specialist consultations, and routine clinic visits. Trained to the NHS Core Skills Training Framework and trusted by over 15 NHS trusts and local authorities, our crews deliver consistent, clinically aware support on every journey.
If the NHS service no longer covers your journey — or if you simply need faster, more flexible booking — we provide a private alternative that meets the same clinical standards, without the waiting and uncertainty.
Private Patient Transport
Not eligible for NHS transport? Prefer guaranteed scheduling and a personal, door-to-door service? Our private patient transport gives you full control — confirmed booking times, a dedicated crew, and no shared vehicles unless you choose it. We serve individuals, families, and healthcare providers who need reliable transport to hospital appointments arranged quickly and professionally.
High Dependency and Urgent Care Transfers
Some patients need more than a vehicle — they need a clinical team travelling with them. Our high dependency and urgent care transfer service supports patients with complex, time-sensitive needs: post-ICU transfers, inter-hospital movements, patients requiring oxygen or advanced monitoring during travel. Our CQC-registered crews manage these journeys safely, with structured handovers and clear communication to receiving facilities.
Secure Patient Transport
For patients with mental health conditions, learning disabilities, or behaviours that require careful management, our secure patient transport provides a specialist crew, appropriate vehicle configuration, and a planned, risk-assessed approach to every journey. With an average response time of just 90 minutes and RRN/BILD ACT trained PMVA staff, this service is delivered with professionalism and respect — never force, never fear.
Transportation from Hospital to Home
Discharge day is often the most overlooked part of a hospital stay. Patients leaving without proper transport support can find themselves delayed for hours, or making an unsafe journey alone. Our transportation from hospital to home service ensures a smooth, supported departure — so patients get home safely and families have peace of mind.
Medical Repatriation
For patients who need to travel internationally — returning to the UK from abroad or moving between healthcare systems — our medical repatriation service provides end-to-end clinical coordination, medical escorting, and global logistics. Each case is handled individually to ensure continuity of care and minimal disruption during travel.
Coverage: Where We Operate
365 Group serves patients and healthcare facilities across Yorkshire, the North of England, and beyond. Our coverage areas include:
South Yorkshire: Barnsley, Sheffield, Rotherham, Doncaster, Wakefield
West Yorkshire: Leeds, Huddersfield, Bradford, Halifax, Dewsbury
Greater Manchester and Lancashire: Manchester, Salford, Preston, Bolton, Wigan
East Midlands: Nottingham, Derby, Lincoln, Worksop, Mansfield
We also arrange long-distance transfers and medical repatriation — both within the UK and internationally — wherever the patient needs to go.
View our full coverage areas or call us on 0844 6565 365 / 01226 926365 to confirm availability and arrange your booking directly.
Can't Get NHS Transport? Here's What to Know
If you've been told you don't meet the NHS NEPTS eligibility criteria, you still have options:
Healthcare Travel Costs Scheme (HTCS): If you're referred to specialist NHS care and receive qualifying benefits — including Income Support, Pension Credit, or a low income certificate — you may be able to claim back travel costs from the hospital's cashier office within three months of your appointment.
Private transport with 365 Group: No eligibility criteria. No referral needed. Book directly, choose your time, and travel with clinical support matched to your actual needs.
Same-day bookings: Subject to availability, we can arrange same-day transportation services for medical appointments for urgent appointments or unexpected hospital discharges.
Why Patients and NHS Trusts Choose 365 Group
- Available 24/7, 365 days a year — emergencies and planned care alike
- CQC-registered and NHS-aligned — operating to the clinical standards that healthcare demands
- GPS-tracked vehicles — real-time oversight for safety and punctuality
- Trained, vetted crews — clinical staff and compassionate support, not just drivers
- Flexible booking — same-day, next-day, or weeks ahead
- Wheelchair-accessible fleet — vehicles suited to every patient's physical needs
- Trusted by 15+ NHS trusts — a proven record across public and private healthcare
Book Your Hospital Transport Today
Getting to your appointment shouldn't be a barrier to your health.
Whether you need patient transport near me in Sheffield, a clinic in Manchester, a specialist centre in Leeds, or a facility anywhere across our coverage areas — 365 Group is ready to help.
Call: 0844 6565 365 / 01226 926365 Book online: 365group.co.uk/contact
Clinically supported. Compassionately delivered. Available when you need us.
365 Group is based in Barnsley, South Yorkshire, and provides patient transport services across Yorkshire, the North of England, and the wider UK. Services include non-emergency patient transport, secure patient transport, high dependency transfers, medical repatriation, and private hospital transport.